Privacy Policy
Last Updated: January 22, 2025
Privacy Policy
Your privacy and data security are our top priorities
Last updated: July 30, 2025
Table of Contents
1. Introduction
Welcome to RIMNET ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account (name, email address, username, age confirmation)
- Create your player profile (skill level, basketball experience, goals)
- Contact us for support or feedback
- Participate in community features or competitions
- Subscribe to premium services
2.2 Training and Performance Data
RIMNET collects basketball training-related data including:
- Shot Analytics: Shot attempts, success rate, shooting locations, form analysis
- Training Sessions: Workout duration, frequency, progress tracking
- Performance Metrics: Personal records, improvement trends, goal completion
2.3 Technical and Usage Information
We automatically collect certain technical information:
- Device Information: Device model, operating system version, unique device identifiers
- App Usage: Features used, session duration, app interactions
- Network Data: IP address, network connection type, general location (city/country level)
- Diagnostic Data: Crash reports, error logs, performance metrics
2.4 Camera and Media Access
Camera Processing: RIMNET uses your device's camera to analyze shooting form. Video processing occurs primarily on your device to protect privacy. Only analyzed data (not raw video) is typically stored on our servers unless you explicitly choose to save video clips for coaching features.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance
Processing necessary to provide RIMNET services, manage your account, and deliver requested features.
Legitimate Interests
Improving our services, security monitoring, analytics, and customer support (balanced against your privacy rights).
Consent
Marketing communications, optional data sharing, and certain premium features (you can withdraw consent anytime).
Legal Obligation
Compliance with applicable laws, regulations, and legal processes.
4. How We Use Information
We use the collected information for the following purposes:
- Service Delivery: Operate and maintain the RIMNET app and provide core features
- Performance Analysis: Generate shooting statistics, track progress, and provide performance insights
- AI Improvement: Enhance our computer vision algorithms and training recommendations (using anonymized data)
- Personalization: Customize your training experience and provide relevant content and challenges
- Communication: Send important updates, notifications, support responses, and optional marketing (with consent)
- Safety & Security: Protect against fraud, abuse, security threats, and ensure platform integrity
- Legal Compliance: Comply with applicable laws, regulations, and respond to legal requests
- Research & Development: Improve existing features and develop new basketball training technologies
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
5.1 Service Providers
We work with trusted third-party service providers who assist us in:
- Cloud hosting and data storage (AWS, Google Cloud)
- Analytics and app performance monitoring
- Customer support and communication services
- Payment processing (handled by app stores)
These providers are contractually bound to protect your information and use it only for specified purposes.
5.2 Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights, property, safety, or that of our users or others.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred with appropriate notice to affected users.
5.4 Aggregated Data
We may share aggregated, anonymized statistics about basketball training trends and app usage that cannot identify individual users.
6. Data Retention
We retain your personal information for different periods depending on the type of data and purpose:
Account Information
Retained while your account is active, plus 3 years after account deletion (for legal and security purposes)
Training Data & Statistics
Retained for 5 years or until you request deletion (to maintain historical progress tracking)
Video Data
Processed locally when possible. Server-stored videos deleted after 1 year or upon user request
Usage Analytics
Raw data anonymized after 2 years, aggregated trends may be retained longer
Support Communications
Retained for 3 years for quality assurance and training purposes
Marketing Data
Retained until consent is withdrawn or account is deleted
You can request early deletion of your data by contacting us at support@rimnet.ai.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States and Ireland where our servers and service providers are located.
Safeguards for International Transfers:
- Adequacy Decisions: We prioritize transfers to countries with EU adequacy decisions
- Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) with service providers
- Additional Safeguards: Technical and organizational measures to protect data during transfer
- Data Localization: Sensitive training data processed locally on your device when possible
8. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- Encryption of data at rest using industry-standard algorithms
- Secure API endpoints with authentication and authorization
- Regular security assessments and penetration testing
Organizational Safeguards
- Limited access controls and need-to-know basis
- Employee training on data protection and security
- Data processing agreements with all service providers
- Incident response and data breach notification procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Your Rights
You have the following rights regarding your personal information:
Right of Access
Request a copy of all personal data we hold about you, including data sources and processing purposes
Right of Rectification
Correct inaccurate or incomplete personal information in your account or training data
Right of Erasure ("Right to be Forgotten")
Request deletion of your personal data under certain circumstances, including account deletion
Right of Data Portability
Receive your training data in a machine-readable format or transfer it to another service
Right to Restriction
Limit how we process your personal data under certain circumstances
Right to Object
Object to processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent
Withdraw consent for marketing, optional features, or other consent-based processing
Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe your rights have been violated
How to Exercise Your Rights:
To exercise these rights, contact us at support@rimnet.ai with:
- Your full name and email address associated with your account
- Specific right you wish to exercise
- Any relevant details or documentation
We will respond within 30 days and may request additional information to verify your identity.
10. Cookies & Tracking Technologies
RIMNET uses various tracking technologies to improve your experience:
Essential Technologies
Required for basic app functionality, account management, and security
- Session management and authentication
- Security and fraud prevention
- Core app features and preferences
Analytics Technologies
Help us understand app usage and improve performance (with consent where required)
- App usage statistics and feature adoption
- Performance monitoring and crash reporting
- Training effectiveness analysis
Opt-Out Options
You can control tracking through:
- App settings menu (Analytics & Privacy section)
- Device-level privacy controls
- Contacting support@rimnet.ai for assistance
11. Children's Privacy
Age Requirements
RIMNET requires users to be at least 16 years old. We do not knowingly collect personal information from anyone under 16 years of age.
Parental Notice
If we learn that we have collected personal information from someone under 16, we will delete that information immediately. Parents or guardians who believe their child has provided information to us should contact us immediately at support@rimnet.ai.
App Store Controls
RIMNET is rated 16+ in app stores. Parents can use device-level parental controls and family sharing settings to restrict access for younger users.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification Process:
- Material Changes: We will provide at least 30 days' advance notice
- Notification Methods: In-app notifications, email, and posting on our website
- Continued Use: Your continued use after changes indicates acceptance
- Right to Object: You may delete your account if you disagree with changes
The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries
Email: support@rimnet.ai
Response Time: Within 30 days